Healthcare Customer Service Representative

5 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

Job Description

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  • Provide customer service support to members by phone, ensuring timely and accurate resolution of inquiries and issues.">
  • Manage member intake and admission/discharge information, coordinating with hospitals, clinics, and facilities as needed.">
  • Process incoming and outgoing referrals and prior authorizations, maintaining census roles and providing care coordination notification for non-clinical assessment/intervention.">
  • Handle member/provider inquiries and resolve issues in a professional and courteous manner.">
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Required Skills and Qualifications

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  • Bachelor's degree or equivalent work experience required.">
  • 1+ years of customer service experience with strong analytical and problem-solving skills.">
  • Proficient in Microsoft Office applications, including Word and Excel.">
  • Able to type and talk simultaneously while navigating multiple screens.">
  • Experience working in a high-volume, fast-paced environment is essential.">
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.">
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Benefits

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  • Competitive salary and benefits package.">
  • Opportunities for career advancement and professional growth.">
  • Flexible scheduling options to accommodate various work styles.">
  • A supportive and inclusive work environment that promotes diversity and inclusion.">
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Others

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  • Must be able to work evening hours and have a flexible schedule.">
  • Ability to meet productivity and quality standards in a high-volume environment.">
  • Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.">

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