Healthcare Customer Service Representative

5 hours ago


Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱22,000

Job Title: Healthcare Customer Support Specialist

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We are seeking a highly skilled and empathetic individual to join our team as a Healthcare Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer service to patients and clients through various communication channels.

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Key Responsibilities:

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  • Handle inbound and outbound calls, addressing patient queries about healthcare services, appointments, and insurance claims with strong communication skills.
  • Document patient interactions in CRM systems, ensuring accurate records and following up on healthcare-related escalations.
  • Collaborate to improve processes and meet service goals specific to healthcare accounts.
  • Multitask, troubleshoot billing issues, and provide support for patient care inquiries.
  • Participate in training for healthcare protocols, call center technologies, and compliance with medical privacy regulations.


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