Call Center Training Specialist

3 weeks ago


Manila, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time
About the Role

We are seeking a skilled Call Center Trainer to join our team at ConnectUs Marketing Solutions Inc. As a Call Center Trainer, you will play a crucial role in developing and delivering training programs to ensure our customer service representatives provide exceptional service to our clients.

Key Responsibilities
  • Design and deliver training programs to enhance the skills and knowledge of our customer service representatives
  • Collaborate with our team to identify training needs and develop training plans that meet our business objectives
  • Evaluate the effectiveness of our training programs and make recommendations for improvement
  • Provide coaching and feedback to our customer service representatives to ensure they meet our quality standards
  • Lead training sessions and workshops to promote a culture of continuous learning and improvement
  • Develop and maintain training materials and resources to support our training programs
Requirements
  • Proven experience in training and development, preferably in a call center or customer service environment
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of adult learning principles and training methodologies
  • Ability to analyze data and make recommendations for improvement
What We Offer
  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A supportive and collaborative team environment
  • Professional development and growth opportunities


  • Manila, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time

    Job Title: Call Center Training SpecialistJob Summary: We are seeking a highly skilled Call Center Training Specialist to join our team at ConnectUs Marketing Solutions Inc. The ideal candidate will have a proven track record of delivering effective training programs and will be responsible for conducting training sessions, collaborating with co-trainers and...


  • Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled BFSI Training Development Specialist to join our team at TASQ Staffing Solutions. This is an excellent opportunity for experienced professionals in training and development to leverage their expertise and contribute to the growth of our organization.Job DescriptionAs a BFSI Training Development Specialist, you...


  • Manila, National Capital Region, Philippines Japanese Language Research Center Full time

    We are seeking a proactive and organized Nihongo Service Quality Control Specialist & System Operator with a background in the Japanese language, strong system/administrative skills, and the ability to manage various office tasks.The ideal candidate will handle student inquiries, process enrollments, support internal operations, assist teacher training, and...


  • Manila, National Capital Region, Philippines Headstart Specialist Full time

    Key Qualifications:• Must have completed at least 2 years of college education• Possesses a minimum of 3 months of experience in a call center environment• Willing to work on-site and in Ilocos region• Open to beginners and career growth opportunitiesAbout the Role:As a Headstart Specialist, we are seeking a highly motivated and customer-focused...


  • Manila, National Capital Region, Philippines Neksjob Philippines Full time

    Key Qualifications:We are seeking enthusiastic and skilled individuals to join our Call Center team. Key Qualifications: Strong interpersonal skillsAbility to multitask and manage time effectivelyBasic typing skillsFlexibility to work in a dynamic environment What We Offer: As a member of our Call Center team, you will receive comprehensive training to equip...


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Join Emerson as a Specialist I, Safety Training, and play a key role in supporting the global safety training programs. You will be a key member of our Enterprise Safety Team, working alongside members of the Enterprise Sustainability group. This vital role helps drive growth platforms, contributing to Emerson's commitment to the highest safety...


  • Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Key Responsibilities:We are seeking a highly skilled BPO Trainer to join our team at TASQ Staffing Solutions.Develop and deliver comprehensive training programs for BFSI employees, focusing on new hires, progression, and enhancement.Design and improve training curriculum and materials to ensure effective knowledge transfer.Analyze learner performance and...


  • Manila, National Capital Region, Philippines Japanese Language Research Center Full time

    We are seeking a Nihongo Service Quality Control Specialist & System Operator with a Japanese language background, strong system/administrative skills, and ability to manage office tasks to handle student inquiries, process enrollments, and ensure service quality at the Japanese Language Research Center, Ortigas Center. Key responsibilities include managing...


  • Manila, National Capital Region, Philippines Neksjob Full time

    Job Title: Reporting and Technology ExpertAt Neksjob, we are seeking a highly skilled and experienced Reporting and Technology Expert to join our team. As a key member of our organization, you will be responsible for facilitating BFSI training for employees on all aspects of client projects.Key Responsibilities:Develop and deliver comprehensive training...


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Safety Training, you will serve as an administrator for the wide range of safety training in the new Global Learning Center platform.You...

  • hr training officer

    4 weeks ago


    Manila, National Capital Region, Philippines St. Luke's Medical Center Full time

    The HR Training Officer plays a key role in the organization, responsible for sourcing and providing learning and training information and resources. Key responsibilities include planning and coordinating training programs, conducting research and design, and evaluating the effectiveness of training programs.Key Responsibilities:Assists in planning and...


  • Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job OverviewTASQ Staffing Solutions seeks a highly skilled Training Development Specialist to join our team. This is a critical role that plays a key part in the development and implementation of training programs for seafarers.


  • Manila, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job DescriptionAs a key member of our team at Manpower Core Group Inc., you will play a vital role in shaping the success of our clients by conducting comprehensive training programs for new hires. Your expertise will be instrumental in guiding our new employees through their A-bay training, ensuring they are well-equipped to excel in their roles.Key...


  • Manila, National Capital Region, Philippines Villasis Law Center Full time

    Villasis Law Center is seeking a highly skilled Legal Support Specialist to join our team. The ideal candidate will have a strong background in preparing and organizing legal documents, with excellent communication and organizational skills.The salary for this position is estimated at $45,000 - $60,000 per year, based on industry standards and the location...


  • Manila, National Capital Region, Philippines Neksjob Full time

    Workforce Management SpecialistKey Responsibilities:Analyze historical call volume data and trends to develop accurate forecasts for staffing needs.Collaborate with management to understand business changes that may impact call volume and adjust forecasts accordingly.Create and manage staff schedules to ensure adequate coverage for voice-based customer...


  • Manila, National Capital Region, Philippines NeksJob Philippines Full time

    About NEKSJOBWe are a dynamic company seeking a talented Call Center Representative to join our team.About the RoleAs a Call Center Agent, you will be the primary brand advocate for your assigned account, delivering exceptional support to customers and clients of leading brands.RequirementsHS Grad (old curriculum) or SHS GradAt least 6 months expExcellent...


  • Manila, National Capital Region, Philippines Kelin Graphics System Corporation Full time

    We are looking for a highly skilled Training Development Specialist to join our team at Kelin Graphics System Corporation.This role is ideal for individuals with a passion for training and development, who can create engaging and effective learning experiences for our employees.The successful candidate will have at least 2 years of experience in training...


  • Manila, National Capital Region, Philippines Neksjob Full time

    Neksjob seeks a highly skilled Corporate Training and Development Specialist to join our team. This role is responsible for delivering high-quality training programs to employees, ensuring they have the skills and knowledge required to excel in their roles.Job Summary:The Corporate Training and Development Specialist will work closely with supervisors and...


  • Manila, National Capital Region, Philippines SOSA JB Property Management Corp. Full time

    We are seeking an experienced Electronics Specialist to join our team at SOSAJB Property Management Corp. and contribute to the efficient operation of our facilities at Makati Medical Center.Makati Medical Center is a leading medical facility that requires highly skilled professionals like you to maintain its electronic systems, specifically radio and...


  • Manila, National Capital Region, Philippines Neksjob Full time

    Job Summary:As a Training and Development Specialist at Neksjob, you will be responsible for creating and delivering training programs that enhance the skills and knowledge of our employees in the BFSI industry. Your primary goal will be to facilitate a culture of continuous learning, enabling our team members to stay up-to-date with the latest industry...