BFSI Training Specialist
4 weeks ago
We are seeking a highly skilled BPO Trainer to join our team at TASQ Staffing Solutions.
- Develop and deliver comprehensive training programs for BFSI employees, focusing on new hires, progression, and enhancement.
- Design and improve training curriculum and materials to ensure effective knowledge transfer.
- Analyze learner performance and adjust training methods to optimize results.
- Manage and coordinate classroom and online training sessions to ensure seamless delivery.
- Provide constructive feedback, coaching, and evaluations to trainees to support their growth.
- Collaborate with supervisors and clients to identify and address performance gaps.
To succeed in this role, you will need:
- At least 1 year of experience in BFSI and adult education.
- Strong communication, leadership, and time management skills to effectively manage training sessions and teams.
- Call center (inbound/outbound) and customer service experience to understand the BFSI industry.
- A flexible schedule with willingness to work night shifts and travel as required.
- A college degree and computer proficiency to stay up-to-date with industry developments.
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