Auto Glass Warranty Claims Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeWarranty Full time $60,000 - $70,000
Our team is seeking a seasoned professional to manage and adjudicate vehicle warranty claims remotely. This position requires direct experience in handling vehicle warranty claims, with a strong understanding of company policies and procedures.
Responsibilities
  1. Handle all incoming warranty claims related to auto glass, including water leaks, air leaks, molding issues, and cracks.
  2. Communicate directly with customers to assess concerns, explain warranty coverage, and set expectations.
  3. Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  4. Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  5. Approve or deny warranty claims in accordance with company policies, ensuring fair and consistent decisions.
  6. Document all interactions and outcomes accurately in our system.

Requirements
  • Minimum 5 years' experience handling vehicle warranty claims in the automotive service industry.
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.

We Offer

A remote work environment that allows you to work independently and manage your time effectively. You will have access to our innovative technology platform, which enables seamless communication and collaboration with our team members.

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