Service Warranty Personnel

3 days ago

Makati City, National Capital Region, Philippines CT Citimotors Las Pinas Corp. Full time $40,000 - $60,000 per year

The Warranty Personnel is responsible for managing and processing all warranty claims in accordance with manufacturer guidelines and dealership policies. This role ensures accurate documentation, timely submission, and effective communication between the service team, customers, and the manufacturer to uphold compliance and customer satisfaction.

Key Responsibilities:

  • Review and verify warranty repair orders for accuracy and completeness
  • Submit warranty claims to the manufacturer using approved systems and procedures
  • Monitor claim status and follow up on pending or rejected claims
  • Maintain organized records of all warranty transactions and correspondence
  • Coordinate with service advisors and technicians to ensure proper documentation of repairs
  • Communicate with the manufacturer regarding claim approvals, denials, and policy updates
  • Ensure compliance with manufacturer warranty guidelines and dealership standards
  • Assist in resolving warranty-related customer concerns professionally and promptly
  • Prepare warranty reports and summaries for management review

Qualifications:

  • College level education required; automotive-related course is preferred
  • Prior experience in automotive service or warranty processing is an advantage
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Knowledge of automotive systems and repair terminology is a plus

Schedule / Location Assignment:

8 hour shift - Monday to Saturday; 8AM to 5PM

CT Citimotors Inc. - Mitsubishi Makati Branch

Ground Floor, CT Citimotors Building, Pasong Tamo corner Don Bosco Street, Makati

Job Types: Full-time, Permanent

Benefits:

  • Paid training
  • Pay raise

Work Location: In person

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