Vehicle Warranty Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeWarranty Full time ₱650,000 - ₱850,000

Beepo is seeking a highly skilled Warranty Coordinator. The successful candidate will be responsible for managing warranty claims, communicating with owners, and ensuring timely repairs.

Key Responsibilities:
  • Manage warranty claims and provide reports of information via phone, email, and online live chat
  • Communicate with owners about breakdown or accident-related matters, ensuring they are informed of the repair process and that their issues are managed with a customer service focus
  • Liaise with suppliers and staff to ensure vehicle repairs are undertaken efficiently and within quoted costs and technical guidelines
  • Provide assistance to the department for escalation of conflict resolution
  • Coordinate vehicle registration activity
  • Assist with prioritisation of client repairs tracking and follow-up
  • Assist clients and other departments with any vehicle-related questions
  • Find repair solutions balancing considerations for owner experience and business expense/budget
  • Negotiate best possible outcomes for client satisfaction and resolve conflicts, escalating as required
  • Assist with tracking to ensure owners are kept informed of solutions and repair progress
  • Provide technical and logistical solutions to branches to ensure vehicle downtime is minimised
  • Ensure correct technical information is recorded in the company database
  • Ensure all repair costs, cost tracking, and authorization levels are within company policy
  • Minimise vehicle repair time by ensuring warranty work is suitably covered under warranty provisions, and that failures outside of warranty receive fair levels of contribution
Requirements:
  • Mechanical trade qualification or similar
  • Diploma or certificate-level qualification in business or tourism
  • At least 1 to 2 years of guest services or customer service experience
  • Intermediate computer skills
  • Experience in handling customer expectations and conflict
  • Supplier management experience
  • Strong negotiation and conflict resolution skills
  • Excellent communication and interpersonal skills, with an empathetic communication style
  • Good time management and the ability to prioritise tasks and remain calm under pressure
  • Some automotive understanding or mechanical aptitude is an advantage

This role requires a unique blend of technical knowledge and excellent communication skills. The ideal candidate will have strong organisational abilities and be able to multitask with ease.

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