Customer Service

3 weeks ago

Makati City, National Capital Region, Philippines Peak Outsourcing Full time
Overview

Customer Service | Reservations Specialist | Up to 40K. We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and amenities. This role involves providing top-tier service while maintaining a positive and professional attitude.

Compensation
  • Basic Pay: 27,000
  • Performance Bonus: Up to 10,000
  • Sign-on Bonus: 10,000
Responsibilities
  • Handle inbound or outbound calls with hotel guests and potential customers.
  • Assist with hotel reservations, cancellations, and modifications in a timely manner.
  • Provide accurate information on hotel rates, availability, policies, and promotions.
  • Resolve guest concerns and inquiries regarding hotel services and booking-related issues.
  • Ensure customer satisfaction by delivering efficient and effective solutions.
  • Process booking requests, modifications, and cancellations following company policies.
  • Maintain accurate records of all customer interactions using CRM tools and other company systems.
Qualifications
  • Senior High school graduate.
  • At least 1 year experience in customer service, preferably in a hotel/reservation-related role in the BPO Industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Experience with hotel reservation systems (e.g., Opera, Amadeus) is an advantage.
  • Flexibility to work various shifts including nights, weekends, and holidays.

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