Customer Growth Specialist
2 days ago
The Senior Customer Success Manager is a pivotal role that entails overseeing a portfolio of high-value clients, ensuring their complete satisfaction and maximizing the value they derive from Sophos products and services.
Main Responsibilities- We are seeking an experienced professional to develop and implement customer success plans that drive revenue growth and retention
- Key decision-makers at customer accounts must be built upon with strong relationships
- Fostering a deep understanding of customer needs and goals is essential, providing tailored solutions to address these requirements
- Collaboration with internal teams ensures seamless delivery of Sophos products and services
- Monitoring customer health and identifying opportunities to improve adoption and usage of Sophos technology is crucial
- A minimum of 3 years of experience in customer success or related fields
- A proven track record of driving revenue growth and retention is mandatory
- Exceptional communication and interpersonal skills are required
- Ability to work in a fast-paced environment with multiple priorities is necessary
- Strong analytical and problem-solving skills are a must
- Fluency in Japanese language and culture is highly desirable
This position offers a unique opportunity to contribute to the growth and success of our clients while advancing your career in customer success. Our innovative solutions provide unparalleled protection, detection, and response capabilities, making it an exciting time to join our team.
Sophos is a global leader in cybersecurity dedicated to protecting businesses and organizations from cyber threats.
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