Customer Experience Ambassador

4 weeks ago

Davao City, Davao, Philippines Globe Telecom Full time
Overview

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. They play a pivotal role in overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

Responsibilities
  • Assist walk-in subscribers with their concerns and queries.
  • Sell all products and services to walk-in customers.
  • Perform product demonstrations.
  • Accept, screen, evaluate and approve documents received from subscribers.
  • Practice timely and efficient customer delivery to achieve targets for the entire team.
  • Comply with agreed shift schedules and attendance policies, including pre-approval of OT where applicable.
  • Keep the workplace clean and compliant with established 5S standards.
  • Execute functions as required by Iris system policies and procedures (e.g., cashiering, payments, and processing postpaid/prepaid stock allocations by Inventory Custodian).
  • Ensure proper monitoring and resolution of after-sales transactions.
  • Encode in all transactions that are passed on to other support groups, including Head Office or Regional Office.
  • Ensure proper monitoring and timely transmittal of all subscriber documents to the Credit Library.
  • Be able to function as custodian or cashier as needed.
KPIs
  • Achieve store sales and revenue targets.
  • Achieve favorable results for Line Wait and CSAT/MSP, ensuring customer service delivery targets are met.
  • Meet all standards in SLA for all transactions.
  • Minimize or achieve zero exceptions.
  • Full training compliance (attendance and passing all examinations).
Top 3-5 Deliverables
  • Achieving and exceeding sales targets.
  • Maintaining high levels of customer satisfaction.
  • Implementing effective visual merchandising strategies.
  • Optimizing store operations for efficiency and profitability.
  • Developing and leading a high-performing store team.
Certifications

Optional: Certifications in retail management, customer service, or sales techniques may be advantageous but are not mandatory for all positions.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including hiring, posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.


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