Technical Innovation Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱250,000 - ₱400,000
Job Description

At Hostinger, we're growing fast and constantly reaching new heights with a team of professionals behind the success of customers in 150 countries. We help them launch e-shops, blogs, portfolios, businesses, and passion projects online faster and easier.

We provide tools that help individuals and small businesses succeed online. Our mission is to deliver exceptional customer-focused solutions through innovative products and talented teams.

Our culture is guided by 10 company principles that foster a formula for success: customer obsession, innovative products, and talented teams.

About This Role

This role involves embracing relentless change, complexity, and an unpredictable landscape. We turn challenges into opportunities and uncertainty into meaningful progress.

As a key member of our team, you'll contribute to driving innovation and excellence in the unexpected.

Responsibilities
  • Provide expert support on Hostinger products via live chat and tickets, ensuring seamless customer experiences.
  • Simplify technical issues of varying complexity into actionable steps that customers can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
  • Stay updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Identify and implement improvements to your work, team, and department proactively.
Requirements
  • Fluent English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).
What Sets You Apart
  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
  • Experience contributing to or improving AI-powered systems.
Benefits

We offer limitless learning opportunities, including:

  • 3-week trainings in technology, product, and communication knowledge.
  • Access to platforms like Reforge and Scribd.
  • Global conferences.
  • Feedback culture.
  • Digital libraries and industry-leading subscriptions.

Enjoy flexibility in your work schedule, home office budget, and wellness initiatives, prioritizing health and balance.

Celebrate milestones with recognition and rewards.

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