Strategic Customer Advocate

2 weeks ago

Taguig, National Capital Region, Philippines beBeeCustomerSuccess Full time $80,000 - $150,000

Job Overview

We are seeking an experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the satisfaction and success of our customers throughout their lifecycle.

The ideal candidate will have a strong background in customer-facing roles, with experience in managing complex customer relationships and driving business growth. You will work closely with our customers to understand their needs and develop tailored solutions to meet their objectives.

About This Role

  • Manage a portfolio of customer accounts, providing exceptional service and support to drive customer satisfaction and retention.
  • Develop and execute strategic account plans to grow revenue and expand customer relationships.
  • Collaborate with cross-functional teams to ensure seamless execution of customer initiatives and identify opportunities for process improvement.
  • Maintain up-to-date knowledge of our products and services, and communicate effectively with customers to address their needs and concerns.
  • Monitor customer analytics and KPIs to reinforce the value of our solutions and identify areas for improvement.
  • Act as an escalation point for high-impact customer issues, ensuring timely resolution and maintaining strong customer relationships.
  • Contribute to the development of scalable programs and process improvements to drive efficiency and enhance the customer experience.

Requirements

  • 3+ years' experience in customer-facing roles, preferably in customer success or account management.
  • Strong communication and interpersonal skills, with ability to build and maintain strong relationships with customers and internal stakeholders.
  • Experience in managing complex customer relationships and driving business growth.
  • Ability to analyze data and make informed decisions to drive business outcomes.
  • Strong organizational skills, with ability to prioritize tasks and manage multiple projects simultaneously.
  • Familiarity with our products and services, or willingness to learn and adapt quickly.

What We Offer

  • A dynamic and collaborative work environment that values innovation and creativity.
  • Ongoing training and development opportunities to enhance your skills and expertise.
  • A competitive compensation package, including bonus and stock options.
  • A comprehensive benefits program, including health insurance, retirement savings, and paid time off.
  • A chance to work with a talented and diverse team, committed to making a positive impact in the industry.

How to Apply

If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.

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