A Career Focused on Customer Excellence

2 weeks ago

Taguig, National Capital Region, Philippines beBeeCareer Full time $77,941 - $121,124
Customer Success Advocate

About the Role:

  • Deliver exceptional customer experiences through proactive relationship-building, product knowledge, and strategic planning.
  • Act as the voice of the customer within the organization, working cross-functionally to ensure a consistent and strong customer message.

Your Key Responsibilities:

  1. Develop and maintain positive, trusted relationships with customers by providing value throughout the partnership.
  2. Establish and oversee customer adoption, training, and development of best practices to drive incremental value and return on investment.
  3. Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution.

Requirements:

  • 1-5 years of experience in Customer Success or related field.
  • Proven track record of delivering top-notch account management and driving customer retention.
  • Excellent time management and organizational skills with ability to track numerous details.

We Offer:

  • A competitive benefits package and robust training program that helps you reach your full potential.
  • An inclusive, vibrant work environment that cultivates collaboration and connection.
  • The opportunity to work in a dynamic startup where your input is valued and contribute to our collective success.

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