Customer Experience Specialist

20 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱2,500,000 - ₱3,500,000
Job Summary

We are seeking a skilled Customer Success Associate to provide exceptional support to our clients. This role involves serving as the primary point of contact, ensuring client satisfaction, and resolving issues in a timely manner.

The ideal candidate will have excellent communication skills, be proactive, and have a customer-first attitude. They will work closely with internal teams to ensure smooth communication and collaboration.

This is an exciting opportunity for someone who wants to make a real impact in their career and contribute to the success of our organization.

About the Role
  • Serve as the primary point of contact for clients, ensuring satisfaction and success throughout their journey.
  • Onboard new clients, helping them understand our services, processes, and value propositions.
  • Build strong relationships by offering proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple language.
  • Prepare reports on customer feedback and project outcomes to identify trends and areas for improvement.
  • Identify opportunities to enhance the customer experience and work on strategies for retention and growth.
Requirements
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
  • 3-5 years of experience in customer service, account management, or a client-facing role.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills, with the ability to handle challenging situations effectively.
  • A customer-first attitude and a commitment to ensuring client satisfaction.

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