Remote Disaster Relief Customer Service Representative
2 days ago
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.
The ideal candidate will provide exceptional customer service, apply the latest techniques, and learn our account management systems while helping improve the customers experience during a difficult time.
Candidates accepted for this role will be contacted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.
Responsibilities:- Provide exceptional customer service and resolve inquiries efficiently
- Learn common requests and develop effective solutions
- Improve the customer experience by applying best practices and innovative techniques
- Utilize our service techniques and systems to deliver results-oriented solutions
- Escalate customer dissatisfaction to proper channels when necessary
- Must be 18 years of age or older
- High school diploma or equivalent required
- Excellent organizational, written, and oral communication skills essential
- The ability to type swiftly and accurately required
- Basics knowledge of Microsoft Office Suite and Windows operating systems preferred
- Highly reliable with strong attendance and punctuality records
- Able to evaluate, troubleshoot, and follow up on customer issues effectively
- An aptitude for conflict resolution, problem solving, and negotiation
- Customer service oriented with empathy, responsiveness, patience, and conscientiousness
- Ability to multitask, stay focused, and self-manage in a fast-paced environment
- Strong team orientation and customer focus essential
- Able to thrive in an environment where change and ambiguity are prevalent
We offer a competitive compensation package and benefits designed to support your growth and well-being.
- HMO Coverage plus a dependent
- Dental Coverage including in-house dental assistance
- Free meal during training
- Career growth and learning opportunities
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Employee shuttle services
- Company retreats and off-site events
- Ongoing recognition and rewards
This job operates in a professional office environment.
You will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
Occasional movement about the office may be required to accomplish tasks.
Conditions of Employment:- Must be authorized to work in the country where the job is based
- Subject to program and location of the position, must submit to background and/or security investigation and drug screening
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