Disaster Relief Customer Experience Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time $60,000 - $80,000
About the Role

We are seeking a customer service professional to join our team as a Disaster Relief Call Center Representative. As a member of our team, you will play a crucial role in providing exceptional customer experiences during disaster relief efforts.

As a call center representative, you will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner. You will also work closely with our team to ensure that customers receive the best possible support and guidance during this critical time.

This is a temporary, remote position contingent on hurricane disaster relief needs. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Handle customer inquiries and resolve issues in a timely and efficient manner
  • Work closely with our team to provide exceptional customer experiences
  • Communicate effectively with customers to understand their needs and concerns
  • Utilize our account management systems to provide accurate and efficient solutions
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevail
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits
  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000, giving you easier access to quality care
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We take pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

  • Disaster Response Customer Experience Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱60,000

    This is an exciting opportunity to join our team as a Disaster Response Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service to clients affected by disasters.Job DescriptionWe are seeking highly motivated and experienced customer service professionals to join our team in responding to disaster...

  • Disaster Relief Customer Experience Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,000,000

    Job Title: Disaster Relief Call Center AgentThis role is ideal for those who enjoy working in a fast-paced environment and are passionate about providing exceptional customer experiences.Job Description:The Disaster Relief Call Center Agent will be responsible for assisting customers with service inquiries, learning common requests and solutions, and...

  • Disaster Relief Operations Coordinator

    2 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time $40,000 - $60,000

    Job TitleA Disaster Relief Operations Coordinator is needed to work in a call center environment, providing exceptional customer service and support during disaster relief efforts.This position requires excellent communication skills, both verbal and written, as well as the ability to remain calm and composed under pressure.The ideal candidate will have...

  • Disaster Relief Customer Service Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱2,500,000

    Job DescriptionWe are seeking dynamic and customer-focused individuals to join our team as disaster relief call center representatives. As a key member of our remote team, you will play a vital role in providing exceptional solutions to customers affected by disasters.This is a temporary position contingent on disaster relief needs, offering a unique...

  • Disaster Relief Customer Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time $34,000 - $58,000

    Job Opportunity:We are seeking highly skilled professionals to work on a temporary, remote basis in response to disaster relief efforts.The ideal candidate will apply the latest customer service techniques and learn our account management systems while contributing to improving customers' experiences during challenging times.Main Responsibilities:Provide...

  • Disaster Relief Customer Service Representative

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time $15,000 - $20,000

    Job TitleDisaster Relief Agent Needed Immediately!Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role? Do you have excellent communication and problem-solving skills? If so, we encourage you to apply for our Disaster Relief Agent position.We are seeking a skilled and dedicated agent to work in a remote...

  • Remote Disaster Relief Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeCustomer Full time $22,000 - $44,000

    Job OpportunityWe are seeking professionals for disaster relief efforts. This temporary, remote position involves applying customer service techniques and learning account management systems to enhance customers' experiences during challenging times.This role requires individuals with exceptional communication skills, adaptability, and a strong ability to...

  • Disaster Relief Customer Support Specialist

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $70,000

    Remote Contingent Contact Center AgentThis role is for a temporary, remote position contingent on disaster relief needs.About the Role:Improve customer experience by providing solutions to simple requests.The ideal candidate will be highly motivated and dedicated, with excellent organizational, written, and oral communication skills.Requirements:Must be 18...

  • Disaster Relief Emergency Response Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeDisaster Full time $25,000 - $45,000

    About the RoleWe are seeking agents to work as needed in response to disaster relief efforts. As a leading Business Process Outsourcing company, we specialize in delivering tailored solutions to meet the diverse needs of our clients.This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be...

  • Disaster Relief Operations Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time $30,000 - $60,000

    Job OverviewWe are seeking Disaster Response Agents to work in a temporary, remote capacity as part of our disaster relief efforts.Candidates selected for this role will be contacted via email and text on an as-needed basis.Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.Responsibilities:Provide...