Help Desk Associate

2 days ago


Pasig, National Capital Region, Philippines Traxion Tech Inc. Full time
Job Title: Help Desk Associate

At Traxion Tech Inc., we are seeking a highly skilled and experienced Help Desk Associate to join our team. As a Help Desk Associate, you will be the first point of contact for customers seeking technical assistance over the phone or email.

Key Responsibilities:
  • Determine the best solution based on the issues and details provided by customers
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Record problems and their resolution in logs
  • Follow-up and update customer status and information
  • Inform management of recurring problems
  • Identify and suggest possible improvements on procedures
Requirements:
  • Graduate of bachelor's degree in Business studies/Administration/Management, Commerce, Marketing, Mass Communication, Hospitality/Tourism Management, or any related courses
  • At least two (2) years of experience in Marketing/Business Development or equivalent
  • Highly Computer Literate related business and communication skills
  • Organizational, Customer Service, Problem Solving Attention to Detail Skills
  • Has strong interpersonal skills, resourceful and organized
  • Tech Savvy with working knowledge of office automation and other related system
  • Good understanding of computer systems, mobile devices and other tech products
Language Preference:

Luzon, Visayas & Mindanao

Experience in a COOPERATIVE SECTOR, BANKING & FINANCE


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