Help Desk Specialist
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Help Desk Associate to join our team at Traxion Tech Inc. The ideal candidate will have a strong background in customer service, technical support, and problem-solving.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or chat
- Diagnose and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex issues
- Document and track customer interactions and issues
- Develop and maintain knowledge of company products and services
- Stay up-to-date with industry trends and technologies
Requirements:
- Bachelor's degree in Business Administration, Management, or related field
- At least 2 years of experience in customer service, technical support, or related field
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Preferred Qualifications:
- Experience in a cooperative sector, banking, or finance
- Knowledge of computer systems, mobile devices, and other tech products
- Strong technical skills and ability to learn new technologies quickly
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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