Quality Assurance Specialist

4 weeks ago


Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time
Quality Control Associate

At PH Global Jet Express Inc. Call Center, we are seeking a highly skilled Quality Control Associate to join our team. As a Quality Control Associate, you will be responsible for ensuring the highest level of quality in our E-Commerce and Logistics operations.

Responsibilities:
  • Inspect and document daily received items to ensure compliance with company SOP.
  • Inspect and physically document daily delivery of items to avoid delayed transactions and detect lost packages.
  • Inspect transactions to determine if branches violated J&T Express SOP.
  • Coordinate with Customer Service to resolve concerns and provide accurate information based on J&T SOP.
  • Propose recommendations for enhancement of company SOP.
  • Monitor regional/area QC performance and daily reports.
  • Communicate with all QCs from different regions.
  • Analyze data and provide an improvement plan.
  • Manage, improve, and help with pushing teamwork.
Requirements:
  • Bachelor's degree in Business Management, Marketing, or a related field.
  • At least 3 years of relevant work experience in Quality Control/Assurance or a similar field as the Supervisor preferred.
  • Strong experience in E-Commerce or Logistics.
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Keen to details.
  • Ability to handle multiple projects simultaneously and work under pressure.
  • Strong organization and project management skills.
  • Proficient in Microsoft Office and relevant software.


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