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Sales Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines Merrell Philippines Full time

**Job Summary**

Takes charge of the operations and manpower management of assigned store, ensuring attainment of sales quotas per brand.

**Key Responsibilities**

  1. Develops and implements store sales strategies to achieve given sales targets per brand per store.
  2. Analyzes and solves problems affecting sales, identifying areas for improvement.
  3. Provides exceptional customer service and administrative support in a store setting.
  4. Coordinates with brand coordinators on merchandise requests, reports stock movement, and customer feedback.
  5. Manages actual selling and customer service, driving sales growth and customer satisfaction.
  6. Conducts daily motivational talks with sales staff, reminding them of daily sales targets and encouraging high performance.
  7. Ensures excellent customer service, resolves customer complaints, and maintains positive customer relations.
  8. Oversees implementation of standard store operations and personnel management.
  9. Prepares weekly/monthly sales reports in coordination with retail and concession sections.
  10. Performs other related tasks as instructed by immediate head.

**Requirements**

  1. Candidates must be graduates of any four-year course with commendable scholastic records.
  2. At least 3 years of experience specializing in Sales - Retail/General or equivalent.
  3. Strong analytical skills, problem-solving skills, and conflict/feedback management.
  4. Excellent customer service and interpersonal skills.
  5. Effective people management skills.
  6. Proficient in MS Office applications.
  7. Pleasant and positive demeanor.