Remote Technical Support Consultant

2 days ago

Angeles City, Central Luzon, Philippines beBeeCareer Full time ₱700,000 - ₱1,000,000
Technical Support Expert

Provide expert technical assistance and troubleshooting support for a variety of clients across industries. Respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior experience in call centers and strong proficiency in English, both written and spoken. They should be able to multitask, self-manage effectively, and have excellent interpersonal skills.

  • Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements

Candidates must meet the following requirements:

  • High school diploma or equivalent
  • Prior experience in call centers
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a variety of benefits and incentives designed to be competitive and to grow with you over time.

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
About Us

We help customers address CX and DX challenges with industry-leading solutions.

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