Contact Center Performance Analyst

Neksjob Corporation seeks a Contact Center Operations Supervisor to lead our team in providing exceptional customer service. As a WFM Supervisor, you will be responsible for overseeing all operational support aspects of our contact center.Key responsibilities include:Staffing and scheduling managementForecasting and reportingQuality assurance and...

Job SummaryThe Workforce Management Supervisor at Neksjob Corporation is accountable for ensuring the effective operation of our contact center. This involves overseeing staffing, scheduling, forecasting systems, and policies to deliver high-quality customer experiences. As a supervisor, you will lead a team of individual contributors and be responsible for...

Contact Center Analytics ProfessionalThis role provides expertise in managing and analyzing data in a contact center environment, supporting the CCC team.Key stakeholders will be operations leadership, human resources, business excellence, finance, and resource planning teams.Key Responsibilities:Support and maintain existing management information systems...

MIS and Workforce Management SpecialistThe role plays a critical support function for the CCC team, focusing on MIS and Workforce Management in a contact center environment.Key stakeholders include operations leadership, human resources, business excellence, finance, and resource planning teams.Essential Duties:Provide maintenance and support to existing...

About the RoleHelloConnect is seeking a skilled Real-Time Performance Analyst to join our team. As a key member of our workforce management group, you will play a critical role in driving performance and efficiency across our contact centers.ResponsibilitiesDevelop and implement real-time strategies to optimize staffing levels, ensuring that our customer...

Talent Strategy Consulting Analysts at Mercer Philippines work closely with clients, operations, and regional teams to deliver HR consulting projects.This role involves providing tailored solutions that align with clients' business objectives.The Talent Strategy Consulting Analyst will support Consultants in various HR consulting projects, including salary...

We are looking for a highly motivated Revenue Performance Analyst to join our team at DITO Telecommunity Corporation. As a key member of our finance team, you will be responsible for analyzing revenue data and identifying trends to inform business decisions.About the Role:Monitor and analyze revenue streams to identify areas for improvement and develop...

Practice: CFO & Enterprise Value I Areas of Work: Enterprise Performance Management (EPM), Enterprise Planning & Analytics | Level: Analyst | Location: Manila | Years of Exp: Analyst (2-4 years)Key Responsibilities include:Strong planning, forecasting, management reporting and finance conceptsAptitude with Microsoft spreadsheet, power point, process design...

Practice: CFO & Enterprise Value I Areas of Work: Enterprise Performance Management (EPM), Enterprise Planning & Analytics | Level: Analyst | Location: Manila | Years of Exp: Analyst (2-4 years)Key Responsibilities include:Strong planning, forecasting, management reporting and finance conceptsAptitude with Microsoft spreadsheet, power point, process design...

About Our TeamWe are looking for a highly skilled Real-Time Analyst to join our team at HGS Offshore Staffing Solutions (HGS OSS). As a key member of our operations team, you will play a critical role in ensuring the success of our contact centre.Key Responsibilities:Investigate and report tickets related to system or technology outages affecting Temple...

Practice: CFO & Enterprise Value I Areas of Work: Enterprise Performance Management (EPM), Enterprise Planning & Analytics | Level: Analyst | Location: Manila | Years of Exp: Analyst (2-4 years)Key Responsibilities include:Strong planning, forecasting, management reporting and finance conceptsAptitude with Microsoft spreadsheet, power point, process design...

About RCBCRCBC is a leading financial institution that provides innovative banking solutions to its customers. Our data center operations team plays a critical role in ensuring the smooth operation of our systems.Job Description:We are seeking a highly skilled Data Center Operations Analyst to join our team. The successful candidate will be responsible for...

HCLTech Taguig, National Capital Region, PhilippinesBusiness AnalystGet AI-powered advice on this job and more exclusive features.Key Responsibilities:Collaborate with stakeholders to understand their needs and gather detailed business requirements.Analyze and document business processes, workflows, and systems related to Life Asia.Identify areas for process...

**Company Overview**Optum is a global organization dedicated to delivering care and improving health outcomes. Our team works together to advance health equity on a global scale.**Job Requirements**The Telecommunication Analyst will be responsible for:Analyzing request queues to determine the most effective fulfillment approach.Completing service requests in...

We're looking for a highly skilled Performance Data Analyst to join our team at First Circle. As a key member of our data analytics team, you will be responsible for developing and refining KPIs, analyzing metrics, and generating actionable insights to guide decision-making.About Our TeamOur team is passionate about working with data to drive performance...

About the JobThis is an exciting opportunity to join our team as a Real-Time Analyst at HGS Offshore Staffing Solutions (HGS OSS). As a key member of our operations team, you will play a critical role in ensuring the success of our contact centre.Key Responsibilities:Analyse and report real-time and historical performance trends to the Leadership...

About the PositionHelloConnect is looking for a highly skilled Contact Center Performance Analyst to join our workforce management team. In this role, you will be responsible for driving performance and efficiency across our contact centers.Main ResponsibilitiesDesign and implement real-time strategies to optimize staffing levels, ensuring that our customer...

Job SummaryImplements and maintains IT infrastructure and related system software, hardware, and utilities to ensure an effective and efficient systems environment aligned to bank standards and MLPP compliance laws and regulations.How will you contribute?Handles batch operational requirement review, set-up and testing.Prepares and implements batch...

Enterprise Performance Analyst – Planning & AnalyticsDrive impactful solutions for clients across industries, working alongside exceptional people, cutting-edge technologies, and leading enterprises.Practice: CFO & Enterprise Value | Areas of Work: Enterprise Performance Management (EPM), Enterprise Planning & Analytics Level: Analyst | Location: Manila |...

Enterprise Performance Analyst – Planning & AnalyticsDrive impactful solutions for clients across industries, working alongside exceptional people, cutting-edge technologies, and leading enterprises.Practice: CFO & Enterprise Value | Areas of Work: Enterprise Performance Management (EPM), Enterprise Planning & AnalyticsLevel: Analyst | Location: Manila |...