Real-Time Workforce Manager

Job DescriptionGratitude Philippines seeks a skilled Real Time Workforce Manager to join our team. This role is responsible for managing call volume, real-time monitoring of intraday schedules, and assisting operations in maintaining service levels.Main Responsibilities:Monitor and manage call volume to ensure optimal service delivery.Conduct real-time...

The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL, STLs, CCMs, SDMs), WFM Planner, and other stakeholders to drive efficiency, reduce wait times, and enhance customer experience across...

Job OverviewWe are seeking an experienced Workforce Management Strategist to oversee forecasting, scheduling, and real-time management. The ideal candidate will play a critical role in optimizing staffing, improving operational efficiency, and ensuring workforce strategies align with business goals.

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Sutherland OverviewWe are One Sutherland— a global team where everyone works together to create breakthrough solutions. Our diverse workforce thrives in an environment of diversity of thought, experience, and background.Job DescriptionThis role requires leading in real-time to monitor queues, identify risks, and make timely interventions to ensure optimal...

Job DescriptionThis role leads in:Monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs such as Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR.Correlating service level performance at interval level with planned AHT, Aux & Shrinkage and non-adherence at Consultant level.Making real-time calls on...

About the JobThis is an exciting opportunity to join our team as a Real-Time Analyst at HGS Offshore Staffing Solutions (HGS OSS). As a key member of our operations team, you will play a critical role in ensuring the success of our contact centre.Key Responsibilities:Analyse and report real-time and historical performance trends to the Leadership...

About the RoleWe are looking for a talented Real Time Analyst to join our team at Firstsource Taguig, National Capital Region, Philippines.Main Responsibilities:Conduct real-time monitoring and intraday performance management to guarantee efficient operations.Design and maintain dashboards to present critical information for data-driven...

Requirements:Bachelor's DegreeMinimum 8 – 10 years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projects in areas of time & attendance, workforce management transformation and shared services advisory.Experience in team...

Requirements: Bachelor's Degree3-5+ years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projectsExperience and working knowledge of one or more global payroll platforms such as ADP (Global View, Workforce Now), UKG/Kronos SAP,...

Firstsource Taguig, National Capital Region, PhilippinesTalent Acquisition Lead at Firstsource Ltd· Leadership Recruiting · High-volume RecruitingWe are seeking an experienced Assistant Manager – Workforce Management to oversee forecasting, scheduling, and real-time management. The ideal candidate will play a critical role in optimizing staffing,...

Job DescriptionWe are seeking an experienced Workforce Management Manager to join our team. In this role, you will be responsible for leading global client projects in areas of time & attendance, workforce management transformation, and shared services advisory. You will work closely with our clients to understand their business requirements and develop...

We are seeking a Workforce Management Coordinator to join our HR team at Lucky Fortune Manpower Services Corporation.About the RoleThis role will be responsible for coordinating workforce planning, talent acquisition, and employee development initiatives.Key ResponsibilitiesWorkforce Planning: Assist with forecasting workforce needs, developing succession...

WHR Global Consulting seeks an experienced Real Estate Portfolio Manager to join their team in Manila. The ideal candidate will have a strong background in real estate transactions and property management, with the ability to facilitate property acquisitions and manage the company's real estate portfolio.The successful candidate will be responsible for...

About This OpportunityThis is an exciting opportunity to join our team as a Real-Time Analyst at HGS Offshore Staffing Solutions (HGS OSS). As a key member of our operations team, you will play a critical role in ensuring the success of our contact centre.Key Responsibilities:Coordinate directly with the Customer Care Manager, Service Delivery Managers,...

Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

Responsibilities:Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled....

At Neksjob Corporation, we are looking for a highly skilled Workforce Planning Manager to oversee all operational support aspects of our contact center.The WFM Supervisor is responsible for managing a team of individual contributors and ensuring that workforce management processes are efficiently implemented. This includes overseeing staffing, scheduling,...