IT Process Improvement Analyst
5 days ago
**Company Overview**
Optum is a global organization dedicated to delivering care and improving health outcomes. Our team works together to advance health equity on a global scale.
**Job Requirements**
The Telecommunication Analyst will be responsible for:
- Analyzing request queues to determine the most effective fulfillment approach.
- Completing service requests in a timely manner using established standards and quality metrics.
- Collaborating with business and IT teams to communicate and execute credentialing related access audits.
- Analyzing data trends to identify opportunities for process improvements.
**Qualifications**
- 2+ years of experience in IT or business with experience working in a large enterprise environment.
- 1+ years of experience working with contact center telephony platforms such as Genesys, CXOne, Avaya, Cisco, or MS Teams.
- Experience facilitating collaboration across multiple teams.
- Ability to address multiple priorities simultaneously.
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