Real-Time Performance Manager

Job DescriptionThis role leads in:Monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs such as Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR.Correlating service level performance at interval level with planned AHT, Aux & Shrinkage and non-adherence at Consultant level.Making real-time calls on...

HGS Offshore Staffing Solutions (HGS OSS)Comprehensive Benefits PackageOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionThe Real-Time Analyst plays a pivotal role in monitoring and managing real-time contact centre performance, ensuring optimal staffing levels and service level adherence. This involves collaborating with key stakeholders to...

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Hexaware TechnologiesManager - Talent AcquisitionJob Overview:We are seeking a highly skilled and detail-oriented Real Time Analyst to join our dynamic team. The successful candidate will be responsible for balancing...

The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL, STLs, CCMs, SDMs), WFM Planner, and other stakeholders to drive efficiency, reduce wait times, and enhance customer experience across...

HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL,...

Job DescriptionGratitude Philippines seeks a skilled Real Time Workforce Manager to join our team. This role is responsible for managing call volume, real-time monitoring of intraday schedules, and assisting operations in maintaining service levels.Main Responsibilities:Monitor and manage call volume to ensure optimal service delivery.Conduct real-time...

About the RoleWe are looking for a talented Real Time Analyst to join our team at Firstsource Taguig, National Capital Region, Philippines.Main Responsibilities:Conduct real-time monitoring and intraday performance management to guarantee efficient operations.Design and maintain dashboards to present critical information for data-driven...

About the PositionHelloConnect is looking for a highly skilled Contact Center Performance Analyst to join our workforce management team. In this role, you will be responsible for driving performance and efficiency across our contact centers.Main ResponsibilitiesDesign and implement real-time strategies to optimize staffing levels, ensuring that our customer...

Sutherland OverviewWe are One Sutherland— a global team where everyone works together to create breakthrough solutions. Our diverse workforce thrives in an environment of diversity of thought, experience, and background.Job DescriptionThis role requires leading in real-time to monitor queues, identify risks, and make timely interventions to ensure optimal...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

Main Responsibilities:Manage the call volume, real time monitoring of intraday, and program break schedules.Assist operations to maintain service level and create valuable report to do forecastingGenerate ideas for process and service improvement planning.Use trends and reports to forecast requirements on a timely mannerResponsible to call out members not...

WHR Global Consulting seeks an experienced Real Estate Portfolio Manager to join their team in Manila. The ideal candidate will have a strong background in real estate transactions and property management, with the ability to facilitate property acquisitions and manage the company's real estate portfolio.The successful candidate will be responsible for...

WHR Global Consulting is seeking a highly skilled Real Estate Officer for Industrial Properties to join our team. As a key member of our Leadership Team, you will play a crucial role in achieving the company's goals and delivering exceptional results.Salary: Our Real Estate Officer for Industrial Properties will receive a guaranteed up to 14 months' pay,...

HGS Offshore Staffing Solutions (HGS OSS)Negotiable Compensation PackageOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeKey ResponsibilitiesThe Real-Time Analyst is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels and service level adherence. This involves collaborating with key stakeholders to...

ARTHALAND Taguig, National Capital Region, PhilippinesARTHALAND is the leading green developer in the Philippines, recognized for its commitment to sustainability, excellence in design and quality, and innovation. As a publicly-listed company on the Philippine Stock Exchange, ARTHALAND has gained local and global recognition for its projects. Our mission is...

About the RoleHelloConnect is seeking a skilled Real-Time Performance Analyst to join our team. As a key member of our workforce management group, you will play a critical role in driving performance and efficiency across our contact centers.ResponsibilitiesDevelop and implement real-time strategies to optimize staffing levels, ensuring that our customer...

About the PositionWe seek a dedicated and detail-oriented Real Time Analyst to contribute to the success of Firstsource Taguig, National Capital Region, Philippines.Primary Responsibilities:Undertake real-time monitoring and ensure seamless intraday performance to avoid disruptions.Construct and maintain insightful dashboards to support informed...

We are seeking an experienced Senior Real Estate Sales Manager to join our team at ARTHALAND.About ARTHALANDAs a publicly-listed company on the Philippine Stock Exchange, ARTHALAND has gained local and global recognition for its projects, with a commitment to sustainability, excellence in design and quality, and innovation.Job DescriptionThe Senior Real...

2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from The Lead RealtyCOO of The Lead Realty Licensed Real Estate Broker #34414 Started 2010 in Real Estate IndustryCompany DescriptionThe Lead Realty is a multi-awarded real estate consultancy firm that offers thorough,...