Business Analyst

3 days ago


Taguig, National Capital Region, Philippines HCLTech Full time

HCLTech Taguig, National Capital Region, Philippines

Business Analyst

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Key Responsibilities:

  1. Collaborate with stakeholders to understand their needs and gather detailed business requirements.
  2. Analyze and document business processes, workflows, and systems related to Life Asia.
  3. Identify areas for process improvement and recommend solutions to enhance operational efficiency.
  4. Develop and implement business strategies to achieve organizational goals.
  5. Conduct data analysis and provide actionable insights to support decision-making.
  6. Facilitate workshops and meetings to elicit requirements and ensure stakeholder alignment.
  7. Prepare detailed reports, presentations, and documentation to communicate findings and recommendations.
  8. Work closely with IT teams to ensure the successful implementation of business solutions.
  9. Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.

Qualifications:

  • Contact center / CRM experience mandatory
  • Insurance experience mandatory
  • Needs to be very good at documenting processes.
  • BA has to write a full BRD for CRM 360 view + processes along with Backend mapping / flows etc.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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