Customer Service Professional

5 hours ago


Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

About Us

Neksjob Philippines is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients.

As a CUSTOMER SERVICE ASSOCIATE, you will play a critical role in maintaining high standards of call quality and performance metrics in line with organizational goals.

We are looking for highly skilled and motivated individuals who can provide outstanding customer service support while adhering to the defined scope of work and service level agreements.

Key Responsibilities:

  • Provide timely and accurate resolution of customer inquiries and concerns.
  • Maintain professionalism and empathy in all customer interactions, delivering a positive experience.
  • Work effectively in a fast-paced environment and meet performance targets.

Qualifications:

  • At least 6 months of experience in a collections-related role within the BPO industry.
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and contribute to the success of the organization.


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