Performance Enhancement Specialist

4 days ago


Manila, National Capital Region, Philippines Sutherland Full time

Welcome to Sutherland, where we empower our employees to grow and develop in a dynamic work environment.

We are looking for a dedicated Service Delivery Manager to join our team and drive business outcomes through strategic planning and execution. This key role involves establishing and maintaining relationships with clients and team members, as well as developing effective strategies based on data analysis.

Job Description:

  • Manage performance and service quality to guarantee exceptional customer satisfaction.
  • Establish open communication channels with clients and team members to understand their needs and resolve issues.
  • Develop and implement strategies to drive business outcomes based on data-driven insights.
  • Identify training needs and provide necessary support to equip staff with fundamental skills and knowledge.
  • Maintain process compliance and adherence among team members, partners, and third-party providers.


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