Client Relationship Manager

3 days ago


Manila, National Capital Region, Philippines Select Energy Solutions, Inc Full time

At Select Energy Solutions, Inc, we are seeking a talented Client Relationship Manager to join our team. This role is responsible for designing and implementing client-centric strategies that drive long-term satisfaction, retention, and loyalty.

Duties and Responsibilities:
  • Client Relationship Management
  • Act as the primary liaison for dedicated clients, comprehensively understanding their needs, objectives, and expectations.
  • Cultivate and maintain robust relationships with clients, instilling confidence in the services provided.
  • Conduct regular meetings with clients to evaluate service performance, discuss forthcoming changes, and address any concerns or issues.
  • Continuously monitor client satisfaction levels, gather feedback, and conduct satisfaction assessments to identify areas for improvement and ensure ongoing client happiness.

Service Delivery Set-Up and Oversight

  • Evaluate the specific needs and requirements of new clients. Develop tailored onboarding processes to seamlessly integrate them into existing systems and workflows.
  • Monitor service delivery performance in accordance with the agreed service level agreements (SLAs) and key performance indicators (KPIs).
  • Identify opportunities for enhancement in service delivery processes, efficiency, and quality.
  • Collaborate with internal teams to develop and implement action plans to address service delivery issues and drive continuous improvement.

Team Leadership and Coordination

  • Lead a team dedicated to client success, offering guidance, support, and direction to ensure the effective delivery of services.
  • Foster a culture of collaboration, accountability, and excellence within the client success team.
  • Coordinate closely with other internal departments, such as operations, sales, and technical support, to ensure seamless service delivery and prompt resolution of client concerns.


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