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Operations Management Specialist
2 weeks ago
The Role:
HelloConnect is seeking a highly skilled Senior Team Lead to join our team. As a key member of our leadership team, you will be responsible for driving the performance of our outbound sales team.
Your role will involve working closely with our Sales Operations Manager and other stakeholders to ensure effective communication and alignment across the team. You will set priorities, manage workflows, and identify areas for improvement to enhance overall team performance.
Key Responsibilities:
- Evaluate performance with key metrics and report to the Sales Operations Manager on current trends, performance, staff movements, and areas of improvement
- Support Team Leaders in identifying agents who need to be performance managed
- Ensure Team Leaders have progression plans in place for their Subject Matter Experts and Senior Agents
- Carry out regular 1:1s and develop a culture where training and development are part of the team
- Ensure all escalations are assigned and actioned the same day as the assignment
Requirements:
- Strong leadership skills and ability to motivate team members
- Excellent communication and stakeholder management skills
- Ability to analyze data and identify areas for improvement
- Customer-oriented and results-driven approach