High-Touch Customer Advocate

4 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time
Job Title: Senior Technical Account Manager, CX

  • Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
  • Cultivate and maintain productive relationships across all levels of the customer's organization, from front-line management to senior leadership.
  • Leverage deep technical knowledge of our products and associated technologies to implement solutions that accelerate customer success.

Key Responsibilities:

  • Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
  • Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.

About Us:

We strive for excellence in innovation. Our mission is to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. We're a global business with over 8,500 employees across 30+ countries. Every day, we manage more than 120 million customer interactions and monitor 3+ billion financial transactions.
Benefits:

We offer a hybrid work model with 2 days working from the office and 3 days of remote work each week. This flexibility enables maximum productivity while fostering teamwork and collaborative thinking. We also provide opportunities for professional growth and development, including training and mentorship programs.
Requirements:

To succeed in this role, you'll need:
  • Bachelor's degree in Business Management or related field, or equivalent work experience.
  • 10+ years in customer account relationship management.
  • Strong communication and presentation skills with both C-level and operational stakeholders.
  • Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.

What You'll Gain:

This role offers a unique opportunity to make a significant impact on our customers' success. You'll have the chance to develop your skills, work with a talented team, and contribute to our mission of delivering exceptional customer experiences. If you're passionate about innovation and customer satisfaction, this could be the perfect fit for you.

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