Technical Customer Experience Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $60,000 - $80,000
About This Role

This position requires a professional with a proven track record of delivering exceptional customer experiences. The ideal candidate will have a strong background in technical aptitude and be well-versed in SaaS platforms, mobile technologies, and digital marketing tools.

Key Responsibilities:
  • Drive product adoption to help customers achieve business outcomes and realize value (build Success Plans)
  • Develop an intimate understanding of your customers' businesses, conduct health checks
  • Develop a network of champions within each account through education, coaching, and influencing skills
  • Represent the company as a trusted advisor, advocate, and marketing thought leader/subject-matter-expert; conduct regular executive business reviews
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten customers with insights from their data and industry trends
  • Ensure customers get maximum value from the platform by leveraging full functionality
  • Serve as liaison between customers and internal teams
  • Handle customer concerns with confidence
Requirements
  • Bachelor's or Master degree in Computer Science, Information Technology, Marketing, Business, or related field
  • Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager
  • Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools
  • Knowledge and understanding of APIs, SDKs, and data analytics tools
Nice to Have
  • Understanding of customer lifecycle, retention strategies, and campaign management
  • Ability to speak multiple languages
  • Post-Graduation MBA – Marketing, PGDM, Diploma courses in Digital Marketing
Measures of Success
  • Retention rates: client renewal and churn reduction
  • Product adoption: depth and breadth of platform features utilized by clients
  • ROI performance: effectiveness of client campaigns/engagements using our platform
  • Client satisfaction: measured through Net Promoter Score, case studies, and feedback
  • Expansion: upsell and cross-sell of our platform
Why Join Us
  • Contribute to a product that showcases industry-leading innovation
  • You are passionate about technology and its impact on the high-growth mobile technology space
  • Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide
  • Flourish in an environment that nurtures growth and curiosity

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