Administrative Professional

23 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeVirtual Full time $15,000 - $25,000
Medical Virtual Assistant

We are seeking a dedicated and highly organized Medical Virtual Assistant to join our team in providing exceptional administrative support to healthcare professionals.

  • Manage patient records efficiently and accurately using Electronic Medical Record (EMR) systems, ensuring accurate data entry and minimal errors.
  • Update and maintain EMR systems with new patient information, medical history, and treatment plans.
  • Provide top-notch customer service by promptly and professionally responding to patient inquiries via phone, email, or chat.
  • Explain services to new patients, ensuring they have a clear understanding of how our systems work and what to expect.
  • Assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care.
  • Collaborate with medical billing teams to ensure accurate coding and billing information.
  • Maintain strict patient confidentiality and adhere to HIPAA regulations in handling sensitive medical information.
Requirements

The ideal candidate will possess the following skills and qualifications:

  • Previous experience as a Medical Virtual Assistant or in a similar role is preferred.
  • Proficient in using EMR systems, with a strong understanding of medical terminology and documentation.
  • Excellent communication skills, both verbal and written, with the ability to explain complex medical concepts to patients in a clear and concise manner.
  • Strong organizational skills and attention to detail, ensuring accurate record-keeping and data entry.
  • Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Proven track record of providing exceptional customer service and maintaining professional relationships with patients and healthcare professionals.

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