AI-Driven Salesforce Configuration Expert

14 hours ago

Makati City, National Capital Region, Philippines beBeeAgentforce Full time ₱2,200 - ₱3,100
Job Description

We are seeking a skilled Salesforce professional to join our team as a configuration expert specializing in AI-driven solutions. The ideal candidate will have hands-on experience with Agentforce and a strong track record of configuring successful implementations.

Key Responsibilities:
  • Develop and maintain scalable Salesforce applications using APEX and other Salesforce technologies.
  • Analyze complex business processes and translate them into effective Salesforce solutions.
  • Design, configure, and maintain high-performance Salesforce lab demo environments to support testing, demonstrations, and training sessions.
  • Manage large-scale Salesforce projects from conception to implementation, ensuring they align with business objectives.
  • Collaborate with cross-functional teams, delegating tasks to all project team members in order to deliver high-quality projects that utilize AI in Salesforce.
  • Lead projects by being the primary point of contact for clients and project managers, along with being accountable for each project team member's performance within the project.
  • Provide technical support and training to users as needed, including explaining Generative AI fundamentals.
  • Stay updated with Salesforce releases and recommend improvements leveraging new features, especially around Agentforce, Data Cloud, and AI capabilities.

Requirements:

  • 5+ years experience developing specifically for Salesforce, specifically in Sales & Service Cloud.
  • Hands-on experience with Agentforce - yes, we know it's brand new - but we're looking for more than just surface-level exposure. Ideally, you've spent time actively configuring and working within the tool, not just watching the demo.
  • Preferred experience: Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), DataCloud (External Data Input), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience).
  • Exposure and experience with Generative AI technologies or capabilities.
  • Hands-on experience working with data sources, APIs, and integration tools to ensure seamless data flow and accurate data management within the Salesforce ecosystem.
  • Experience with data management and governance best practices including privacy and consent.
  • Detailed understanding of the development of modules within Salesforce and how those modules tie into a broader solution.
  • Proficiency in programming using Salesforce.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
  • Bachelor's or Master's degree in Computer Science, MIS, IT or other computer related disciplines.
  • Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects.
  • Strong communication skills – written, verbal and interpersonal.
  • Self-motivated with strong analytical and problem-solving skills.
  • At least 3 Active Salesforce Certifications
  • Preferred:
    • Salesforce Certified Sales Cloud Consultant
    • Salesforce Certified Service Cloud Consultant
    • Salesforce Certified Experience Cloud Consultant
    • Salesforce AI Associate
    • Salesforce AI Specialist

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