Workforce Management Supervisor
3 days ago
Job Summary
Roster Coordination SpecialistMelco Resorts & Entertainment Limited seeks a skilled Roster Coordination Specialist to manage the day-to-day operations of the Scheduling department. The successful candidate will be responsible for ensuring accurate and cost-effective scheduling of employees across various departments.
Main Responsibilities- Develop and review rosters to meet labor requirements and operational demands.
- Produce and analyze reports to provide insights to senior management, payroll, and other business units.
- Train Time Managers and conduct Virtual Roster Module UAT testing as required.
- Address rostering and payroll queries and disputes efficiently.
- Submit payroll disputes in VR to Payroll and IT Systems.
- Review and approve roster tagging and Time and Attendance approvals before payroll cut-off.
- Collaborate with managers and the Financial Analysis & Planning team on demand-based schedules.
- Update and maintain policies and procedures related to scheduling.
- Demonstrate expertise in software packages used for rostering and scheduling.
- Support the performance management of officers and attendants.
- At least 2 years of experience in scheduling or workforce management.
- Senior-level customer service and administrative experience.
- Prior knowledge of Virtual Roster software is an advantage.
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Workforce Management Supervisor
3 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeShift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will...
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Workforce Supervisor
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Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeDuties and ResponsibilitiesThe Workforce Supervisor is responsible for overseeing and maintaining the day-to-day activities of the Workforce Management team while providing excellent service. He/She prepares and maintains reports, plans, and recommendations to help Operations make necessary decisions to improve performance and eliminate any unnecessary...
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Workforce Mamangement Supervisor
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Manila, National Capital Region, Philippines Neksjob Corporation Full timeWorkforce Mamangement SupervisorLocation: MckinleyShift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing,...
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Supervisor of Workforce Operations
7 days ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeAbout the RoleThis is an exciting opportunity to join our eClerx Philippines, Inc. team as a Workforce Supervisor. The ideal candidate will have a proven track record of successfully managing a team and driving business results.Key AccountabilitiesTo develop and implement effective workforce strategies that meet business objectives.To manage and motivate a...
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Team Manager for Workforce Performance
7 days ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeJob DescriptioneClerx Philippines, Inc. is seeking a highly motivated and experienced Workforce Supervisor to join our team. The successful candidate will be responsible for managing a team of Workforce specialists and ensuring that they are working efficiently and effectively.Main ResponsibilitiesTo lead and manage a team of Workforce specialists to achieve...
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Leader in Workforce Planning and Execution
7 days ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeWorkforce Supervisor Job SummaryeClerx Philippines, Inc. is seeking a Workforce Supervisor to join our team. The successful candidate will be responsible for managing a team of Workforce specialists and ensuring that they are working efficiently and effectively.Main ResponsibilitiesManaging a team of Workforce specialists to achieve high performance and...
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Workforce Management Team Lead
7 days ago
Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full timeJob OverviewWe are seeking a highly skilled Workforce Supervisor to join our team at eClerx Philippines, Inc. The successful candidate will be responsible for overseeing the day-to-day activities of the Workforce Management team while providing excellent service.Main ResponsibilitiesCreate and maintain reports such as Capacity Planning, Schedule Interval...
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Workforce Manager
1 week ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeJob Description:The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.Coaches...
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Workforce Management
4 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full time1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Management
5 hours ago
Manila, National Capital Region, Philippines Carelon Global Solutions Philippines Full timeThe Workforce Assistant Manager is responsible for supervising and developing a workforce management team that develops effective schedules to handle the workload and efficiently manages the real-time operation and communicates performance results. Responsible for leading, developing, and coaching a team of workforce analysts and schedulers. Manage...
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HR Supervisor
1 week ago
Manila, National Capital Region, Philippines Wong & Bernstein Management Group Inc. Full timeWong and Bernstein Advisory Group is seeking an experienced and dynamic HR Supervisor to lead and oversee HR operations, ensuring efficient and compliant human resource practices. The HR Supervisor will be responsible for managing employee relations, recruitment, compliance, training, and development while fostering a positive work environment that aligns...
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Workforce Manager
1 week ago
Manila, National Capital Region, Philippines Transcom Worldwide (Philippines), Inc. Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...
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Workforce Operations Manager
1 hour ago
Manila, National Capital Region, Philippines Carelon Global Solutions Philippines Full timeJob DescriptionThe Workforce Management team plays a critical role in ensuring the efficient operation of our organization. As a Workforce Operations Manager, you will be responsible for supervising and developing a high-performing workforce management team that develops effective schedules to handle workload fluctuations and optimizes real-time...
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Workforce Management Strategist
4 days ago
Manila, National Capital Region, Philippines Firstsource Solutions Limited Full timeAbout the roleJob DescriptionWe are seeking a talented and experienced Senior Manager to join our dynamic team at Firstsource Solutions Limited.In this full-time role, you will play a crucial part in overseeing and optimizing our workforce management processes, ensuring we deliver exceptional customer service and operational...
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Global Workforce Planning Manager
3 days ago
Manila, National Capital Region, Philippines Support Services Group Full timeAt Support Services Group, we deliver world-class outsourcing solutions across a diverse set of industries, empowering businesses to operate efficiently and with agility. Our focus is on innovation, operational excellence, and a people-driven culture that values collaboration and strategic thinking.The Global Workforce Planning Manager is responsible for...
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Workforce Management Supervisor
1 week ago
Manila, National Capital Region, Philippines Dexcom Inc. Full timeThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
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Workforce Management Supervisor
7 days ago
Manila, National Capital Region, Philippines Dexcom Full timeThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
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Workforce Management Expert
3 days ago
Manila, National Capital Region, Philippines RingCentral Full timeUnlock new opportunities at RingCentral under the Acquire BPO account.We're currently looking for a Resource Planner who will provide optimal workforce planning for various contact channels and ensure flawless delivery of customer service.Key Responsibilities:Staffing and Scheduling: Complete all scheduling requirements, including creating and optimizing...
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Workforce Operations Manager
7 days ago
Manila, National Capital Region, Philippines Remitly Full timeJob DescriptionWe are seeking a highly skilled Workforce Operations Manager to join our team at Remitly. In this role, you will be responsible for ensuring the best experience for all customers.You will help ensure Remitly's operations globally are rightly staffed to deliver the right experience to our customer, while keeping a close check on investor...
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Workforce Management Lead
4 days ago
Manila, National Capital Region, Philippines MicroSourcing Full timeAbout the RoleWe are seeking a highly skilled Workforce Management Lead to join our team. As a key member of our organization, you will be responsible for managing and optimizing our workforce to meet business demands.In this role, you will collaborate with various stakeholders to develop and implement effective resource allocation strategies. Your...