Workforce Management

Job Title: Workforce ManagerDepartment: Operations/Workforce Management (WFM)Reports To: Senior Manager, Workforce Management/Director of OperationsJob Summary:The Workforce Manager in a BPO environment is responsible for the strategic and tactical management of workforce planning, scheduling, and real-time adherence across multiple client accounts and...

Job Description:The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.Coaches...

1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...

Job Overview: As a Strategic Workforce Manager at iOPEX Technologies Philippines Inc., you will be responsible for leading the workforce management function in a fast-paced BPO environment. Your primary objective will be to develop and maintain client-specific workforce forecasts, ensuring optimal staffing levels to meet contractual service level agreements...

Job SummaryWe are seeking a highly skilled Senior Workforce Manager to support our day-to-day operations. As a key member of our team, you will be responsible for executing workforce plans and ensuring seamless implementation of strategies.Liaise with Operations to ensure successful execution of workforce strategies.Maintain synergy between Operations and...

Job DescriptionThe Workforce Management team plays a critical role in ensuring the efficient operation of our organization. As a Workforce Operations Manager, you will be responsible for supervising and developing a high-performing workforce management team that develops effective schedules to handle workload fluctuations and optimizes real-time...

About This RoleWe are seeking a highly skilled Senior Workforce Manager to join our team at VXI Global Holdings B.V. (Philippines). As a key member of our workforce management team, you will be responsible for the day-to-day execution of workforce plans.The successful candidate will liaise with Operations to ensure successful implementation of workforce...

About the roleJob DescriptionWe are seeking a talented and experienced Senior Manager to join our dynamic team at Firstsource Solutions Limited.In this full-time role, you will play a crucial part in overseeing and optimizing our workforce management processes, ensuring we deliver exceptional customer service and operational...

Patrianna is a leading product development company with a global presence.We are seeking a highly skilled Workforce Management Analyst to join our Customer and Player Operations team.Main TasksRespond swiftly to spikes in chat volume, system outages, or agent unavailability.Coordinate with IT or Product teams if technical difficulties arise, ensuring minimal...

At Support Services Group, we deliver world-class outsourcing solutions across a diverse set of industries, empowering businesses to operate efficiently and with agility. Our focus is on innovation, operational excellence, and a people-driven culture that values collaboration and strategic thinking.The Global Workforce Planning Manager is responsible for...

Unlock new opportunities at RingCentral under the Acquire BPO account.We're currently looking for a Resource Planner who will provide optimal workforce planning for various contact channels and ensure flawless delivery of customer service.Key Responsibilities:Staffing and Scheduling: Complete all scheduling requirements, including creating and optimizing...

Shift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will...

About the RoleWe are seeking an experienced Workforce Management Expert to join our team. The successful candidate will be responsible for all aspects of workforce planning, including forecasting, scheduling, and analytics. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal...

About the RoleWe are seeking a highly skilled Workforce Management Lead to join our team. As a key member of our organization, you will be responsible for managing and optimizing our workforce to meet business demands.In this role, you will collaborate with various stakeholders to develop and implement effective resource allocation strategies. Your...

Senior Workforce Manager (Healthcare Exp Req)Join Our Team as Senior Workforce ManagerAre you passionate about helping others and making a positive impact on people's lives? We are seeking Senior Workforce Manager to support a leading, multi-million-member healthcare organization serving individuals across the United States.The Senior WFM Manager will be...

Job RequirementsTo succeed as a Workforce Management Expert, you will need:Essential Qualifications:Bachelor's Degree in a relevant fieldAt least 1 year of experience in data analysis2+ years of experience in Workforce Management functions preferredAmenable to working onsite in EastwoodAble to adapt to shifting schedulesExcellent organizational and...

Workforce Analyst (Remote, Morning Shift) - Can Start ASAPThe staff is responsible for optimizing workforce utilization, ensuring effective scheduling, and maintaining a balance between operational efficiency and employee satisfaction within Consumer and Enterprise. The ideal candidate will have experience in workforce planning, real-time management, and...

Join Our Team as Senior Workforce ManagerAre you passionate about helping others and making a positive impact on people's lives? We are seeking Senior Workforce Manager to support a leading, multi-million-member healthcare organization serving individuals across the United States.The Senior WFM Manager will be responsible for the day-to-day execution of...

Role Objective:Staff is responsible for optimizing workforce utilization, ensuring effective scheduling, and maintaining a balance between operational efficiency and employee satisfaction within Consumer and Enterprise. The ideal candidate will have experience in workforce planning, real-time management, and performance analysis to support business goals and...