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Technology Helpdesk Specialist

2 weeks ago

Pasig, National Capital Region, Philippines ClearSource Full time

ClearSource is committed to innovation and excellence in providing exceptional customer experiences.

  • We prioritize hiring talented professionals who share our passion for technology and customer service.
About the Job Description

The Technical Support Specialist will play a key role in delivering high-quality technical support to our clients.

Key Responsibilities:

  • Investigate and resolve technical issues via phone, chat, or remote access tools.
  • Collaborate with the team to troubleshoot complex technical issues.
  • Develop and maintain accurate documentation of support requests and solutions in the ticketing system.
  • Communicate effectively with clients to ensure successful issue resolution.

Requirements:

  • At least 2 years of experience in technical support and technology.
  • Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and manage time effectively.