IT Service Desk Representative
4 days ago
Role Overview
We are recruiting a Helpdesk Specialist to work with us at Manpower (Philippines).
In this role, you will:
- Issue Letters of Authority after assessing coverage, clearly explaining any non-coverage rationale to customers.
- Respond to customer inquiries and complaints, resolving issues related to handling time and waiting time.
- Secure overriding approval from the Helpdesk Supervisor for LOAs beyond the Helpdesk's authority limits.
- Provide support to the Immediate Superior on Follow-up On-site Orientation and training, and assist in preparing/submission of reports on census, decking of doctors, POS queue reports, and manual LOA reports.
Key Requirements
To succeed in this position, you must have:
- A degree in a Medical Allied Course.
- At least 6 months of HMO or Insurance experience, with a strong commitment to customer satisfaction.
Working Remotely
Please note that some roles may involve working remotely. Be cautious and report any suspicious activity immediately.
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