E-Commerce Operations Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeEcommerce Full time ₱900,000 - ₱1,240,000
E-Commerce Operations Specialist

We're seeking an E-Commerce Operations Specialist to manage our e-commerce platforms and marketplaces. This role involves preparing accurate customer quotes, supporting administration, and assisting with customer communication.

This position is key to ensuring smooth daily operations and excellent customer service. Over time, with training and support, you'll expand your responsibilities to include handling inbound and outbound customer service calls—giving you the opportunity to grow and develop within the role.

Key Responsibilities:

  • Manage product listings, pricing, and content updates across e-commerce platforms.
  • Handle customer inquiries, quotes, and order processing across digital channels.
  • Coordinate domestic and international orders, ensuring accuracy and timely delivery.
  • Monitor stock levels, generate replenishment reports, and support supply chain forecasting.
  • Support marketing campaigns, promotions, and trade events while ensuring brand consistency.
  • Collaborate on website development and provide technical support for presentations.

Required Skills and Qualifications:

  • Minimum 3 years of experience in e-commerce, sales coordination, or sales operations.
  • Knowledge of Shopify and order management/finance systems (e.g., DEAR, StarShipit, Xero).
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to analyze sales and inventory data to provide actionable insights.
  • Problem-solving skills and adaptability in a fast-paced environment.

Benefits:

  • Work from home
  • Monday to Friday 7:00AM – 4:00PM PHT (adjustments will be made for AU daylight saving time)
  • HMO with 1 free dependent and medical reimbursements
  • Government-mandated benefits
  • Work from home allowances
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

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