IT Technical Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱50,000
Technical Support Role

We are looking for a skilled technical support professional to join our team.

  • The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a strong understanding of IT systems.

The role will involve interacting with clients via phone, email, or instant message to troubleshoot and resolve IT issues. The candidate must be able to log tickets efficiently, maintain accurate records, and provide exceptional customer service.

A key requirement for this role is the ability to maintain a high level of technical knowledge and stay up-to-date with industry developments. This may involve participating in training sessions, attending conferences, and engaging in continuous learning activities.

The successful candidate will be part of a dynamic team that values collaboration, innovation, and results-driven approaches. They will have opportunities to grow professionally and develop their skills in a supportive and challenging environment.

Responsibilities
  • Troubleshoot and resolve IT issues via phone, email, or instant message.
  • Log tickets efficiently and maintain accurate records.
  • Provide exceptional customer service and ensure client satisfaction.
  • Maintain a high level of technical knowledge and stay up-to-date with industry developments.
  • Participate in training sessions, attend conferences, and engage in continuous learning activities.
Requirements
  • Excellent written and oral communication skills.
  • Ability to work in a fast-paced environment.
  • Strong understanding of IT systems.
  • Knowledge of troubleshooting techniques.
  • Ability to maintain accurate records.
Benefits
  • Opportunities for growth and professional development.
  • Collaborative and innovative work environment.
  • Competitive salary and benefits package.
Working Conditions
  • Full-time position.
  • Standard working hours.
  • Remote work options available.

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