Operational Growth Specialist

13 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeOperational Full time $2,000 - $3,000
Job Overview

This role exceeds traditional administrative support, calling for a proactive professional who oversees cross-functional initiatives, supports client services, and contributes to firm growth.

The successful candidate will work closely with the CEO and Operations Manager to ensure seamless daily operations, efficient client service delivery, and measurable progress in strategic initiatives.

Main Responsibilities
  • Operations & Project Coordination: Assist the Operations Manager in overseeing enterprise-wide initiatives and workflows.
  • Route inquiries efficiently to relevant departments and monitor timely resolution.
  • Track progress on departmental initiatives and provide regular updates to leadership.
  • Support the design, implementation, and improvement of workflows for efficiency.
Client Services & Experience
  • Monitor client communications to ensure consistency and high-quality service delivery.
  • Support the implementation of service standards and client satisfaction metrics.
  • Collaborate with leadership to identify and proactively resolve client service issues.
Reporting & KPI Management
  • Compile reports on enterprise metrics, including operations and client services.
  • Support data analysis to identify opportunities for performance improvement.
  • Flag delays, risks, or bottlenecks impacting departmental KPIs.
Secondary Responsibilities (Support as Needed)HR & Recruitment Support
  • Assist with candidate screening, scheduling interviews, and maintaining the recruitment pipeline.
  • Support onboarding logistics when required.
Administrative & Executive Support
  • Manage cross-departmental communications and scheduling.
  • Prepare meeting briefs, agendas, and decision-making materials for leadership.

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