Remote Customer Service Representative Opportunity

20 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱217,000 - ₱247,000
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues in a timely and professional manner, and providing exceptional service to meet the needs of our clients.

This is a fantastic opportunity to work with a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:

We offer a competitive compensation package, including benefits such as HMO coverage with dependents, in-house dental care, meal during training, career growth and learning opportunities, allowances for daily living, performance and loyalty bonuses, and more.

What We Offer:

At our company, we believe in creating a positive work environment where employees can thrive. We offer flexible scheduling, remote work options, and a supportive team atmosphere. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

Our goal is to provide exceptional service to our clients while maintaining a high level of quality and professionalism. If you're passionate about delivering outstanding results and taking pride in your work, we want to hear from you.

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