Customer Support Expert

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCare Full time $29,998 - $59,997
Job Description:

We are seeking a dedicated and customer-focused Care Services Specialist to join our team. In this role, you will be responsible for providing exceptional care and support to learners and prospective learners, fostering their success in achieving their learning goals.

You will proactively address learner concerns by making thoughtful suggestions and taking appropriate actions to resolve issues effectively. Your excellent interpersonal and customer service skills will enable you to engage effectively with diverse groups, ensuring that every learner feels valued and supported.

As a Care Services Specialist, you will also assist with the general orientation of new learners, providing guidance on company policies, processes, and available resources. You will maintain accurate and thorough records of learner interactions and relevant data as required.

Your analytical and investigative skills will be essential in reviewing, interpreting, and evaluating learner data and metrics to identify at-risk learners and provide tailored advice and interventions.

This is a full-time salaried position that requires shift work, including evenings and weekends. Shift hours will be determined by the team lead.

Required Skills and Qualifications:
  • Proficiency in reading, writing, and comprehending English.
  • Excellent interpersonal and customer service skills.
  • Strong attention to detail, coupled with exceptional analytical and investigative skills.
  • Ability to work independently in a fast-paced, high-pressure environment.
  • Outstanding multitasking and prioritization abilities.
  • Demonstrated commitment to teamwork and collaboration.
  • Basic knowledge of IT concepts and tools.
  • 2 years of experience in Customer Service Industry (Email and Chat).
  • Prior experience working remotely.
  • Experience working with customer service ticket system.
Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Working Conditions:

This job is a work-from-home setup, requiring consistent internet connection with at least 100 mbps speed.

The ideal candidate will be able to work independently and prioritize tasks effectively in a remote environment.

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