Technical Service Provider

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱20,000 - ₱28,000

We are seeking a highly skilled Technical Support Specialist to join our team.

About the Role
  • This is an exciting opportunity to provide technical support to end users across the organization.
  • The ideal candidate will have hands-on experience with PCs and Apple mobile devices, proficiency with newer Windows operating systems, and excellent customer service skills.

Key Responsibilities:

  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through the ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Escalate complex incidents to senior technicians as required.
  • Adhere to company policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.
  • Utilize secure remote access tools for support of user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Oversee user deactivation procedures by removing accounts from these platforms as necessary.
  • Provide ongoing support for Microsoft 365 and Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in Vonage.
  • Resolve issues related to the Vonage application.
  • Manage user accounts within the Mainframe system, including additions and removals.
  • Troubleshoot VPN installation and connection challenges.
  • Perform password resets in the Mainframe system.
  • Monitor system health and performance using monitoring tools.
  • Release emails and manage permitted senders.
  • Address and resolve OneDrive-related issues.
  • Deliver support and training for Microsoft applications.

Required Skills and Qualifications
  • Demonstrates exceptional organizational, time-management, and follow-up abilities
  • Maintains confidentiality and addresses sensitive requests with professionalism
  • Exhibits outstanding proficiency in written and verbal communication
  • Possesses strong interpersonal skills, supporting employees at all organizational levels
  • Operates independently and excels in dynamic, remote work environments
  • Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
  • Understands basic networking concepts and is adept at troubleshooting issues
  • Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive
  • Familiar with Azure Virtual Desktop Infrastructure (VDI) environment
  • Capable of creating and managing distribution groups within Office 365
  • Familiar with on-premises Active Directory, particularly user and group management
  • Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks
  • Previously supported executive-level personnel

What We Offer

A competitive compensation package and opportunities for professional growth and development.

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