
Technical Service Specialist
1 week ago
We are seeking a dedicated and detail-oriented Technical Support Representative to join our team.
Job Description:The successful candidate will be responsible for providing technical assistance to our customers via various communication channels. They will troubleshoot and resolve IT issues, provide orientational support during the initial platform/product engagement phase, and assist with invoice generation and revision.
Key Qualifications:- 1+ year experience in Technical Support with demonstrated proficiency
- Exceptional English communication skills for written and verbal interactions
- Outstanding phone, email, and instant messaging abilities
- Strong organizational and time management skills
- Proficiency in modern tools such as desktop sharing, cloud services, CRM, and VoIP
- Experience with MS Office and online calendar platforms like Google Calendar
- Comprehensive Health Insurance Coverage
- Performance-Based Incentive Programs
- Inclusive Workplace Culture
- Continuous Upskilling and Development Opportunities
- Full Work-From-Home Arrangement
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