Employee Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeProfessional Full time $1,500 - $2,000
Job Title:

Human Resources Professional

The role of Human Resources Professional is a vital component within an organization, responsible for delivering exceptional support to employees and management alike.

Responsibilities:

  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs)
  • for completing employee transactions.
  • Meet SLAs for timeliness and quality in handling queries.
  • Be adept in the HR helpdesk environment.
  • Work with onshore partners to get trained on all queries received from employees.
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
  • Escalate high-priority cases for immediate intervention.
  • Create a repository for all out-of-scope queries and get trained to shift left these into Tier 1.

Requirements:

  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Hands-on experience on BambooHR ATS
  • Experience working with Workday and workflow systems (ServiceNow, Zendesk etc)
  • Strong problem-solving skills, ability to manage conflict and attention to detail
  • Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query.
  • Open to work in US shifts

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