Advanced Technical Support Professional

5 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time
Job Summary

KMC Solutions is seeking an experienced L2 Technical Support Engineer to join our team. As a Level 2 Technical Support Engineer, you will provide advanced technical support for hardware, software, and network-related issues.

  • Resolve complex technical problems escalated from Level 1 support.
  • Collaborate with cross-functional teams to resolve technical incidents efficiently.
  • Document issues, solutions, and best practices in the knowledge base.
  • Communicate effectively with customers regarding technical inquiries.

Responsibilities:

  1. Deliver exceptional customer service by resolving technical issues promptly and professionally.
  2. Work collaboratively with internal teams to maintain high service standards and enhance customer satisfaction.
  3. Develop and maintain knowledge of emerging technologies and trends.


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