IT Technical Support Specialist

5 days ago


Manila, National Capital Region, Philippines JCC Asia Back Office Inc. Full time
Job Description

We are seeking a highly skilled and experienced IT Technical Support Specialist to join our team at JCC Asia Back Office Inc. in Manila, Philippines.

This is an exciting opportunity for a motivated individual with advanced IT technical skills to fill this new role based in the corporate office located in Makati. As a key member of our IT team, you will be responsible for providing top-notch technical support to our employees and ensuring the optimal performance of our computer systems.

The ideal candidate will have a strong background in Desktop/Laptop Installation, configuration, and troubleshooting, as well as experience with network connectivity, system failures, and software errors. You will also have excellent interpersonal, stakeholder engagement, and facilitation skills, with the ability to work effectively with cross-functional teams.

Key Responsibilities:

  • Provide technical support on-site or via remote access systems
  • Diagnose and resolve technical issues such as network connectivity, system failures, and software errors
  • Install and configure computer hardware, software, and peripheral devices
  • Perform routine maintenance tasks to ensure the optimal performance and security of computer systems
  • Maintain up-to-date and accurate inventories of hardware and software
  • Set up and install new computers, networks, and software
  • Respond to user inquiries and provide technical support for computer systems, software applications, and hardware devices through a ticketing system

Requirements:

  • Bachelor's/College Degree in Computer Science, Information Technology, or any related field
  • Minimum 1-3 years of professional experience in IT Services and/or Operations
  • Advanced written and verbal communication skills
  • Proven expertise in Desktop/Laptop Installation, configuration, and troubleshooting
  • Familiarity with Information Security industry standards/best practices and relevant regulations


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