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High-Performing Customer Experience Manager

2 weeks ago

Manila, National Capital Region, Philippines Remitly, Inc. Full time

About Our Mission:

At Remitly, we aim to make a meaningful impact on people's lives by providing trusted financial services that transcend borders. We believe in empowering individuals to access their hard-earned money quickly, easily, and affordably.

Job Description:

We are seeking a highly skilled Customer Success Team Manager to lead our Customer Service, Customer Protection, CARE, FSI, and CSI operations in Manila. The ideal candidate will have experience in team management, customer experience, and process improvement.

Your Key Responsibilities:

  • You will build and maintain high-performing teams, driving customer satisfaction and loyalty.
  • You will develop and implement strategies to optimize processes and improve efficiency.
  • You will work closely with stakeholders to ensure seamless communication and coordination.

Requirements:

  • A minimum of three (3) years of experience in a similar role.
  • Strong understanding of product, process, business economics, and service standards.
  • Excellent leadership, communication, and problem-solving skills.

Benefits:

  • Comprehensive benefits package.
  • Professional development opportunities.
  • Dynamic and supportive work environment.