Network Infrastructure Support Specialist
9 hours ago
We are a leading provider of cutting-edge network infrastructure solutions. Our team is dedicated to delivering exceptional support to our clients, ensuring their networks run smoothly and efficiently.
Job DescriptionThe Technical Support Engineer will be responsible for providing first-level technical support via various communication channels to customers and internal teams. This includes troubleshooting and diagnosing hardware and software issues, documenting all support interactions in the ticketing system, and collaborating with engineering and product teams to escalate and resolve complex technical problems.
This role requires strong problem-solving abilities, attention to detail, and excellent communication skills. The ideal candidate will have at least 2 years of experience in a technical support role, specifically with network infrastructure, and a Bachelor's degree in Computer Science, Information Technology, or a related field.
Salary and BenefitsWe offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Required Skills and Qualifications- At least 2 years of experience in a technical support role, specifically with network infrastructure
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Customer-oriented mindset with a focus on delivering high-quality support
- Strong understanding of network systems, protocols, and troubleshooting techniques
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Ability to multitask and meet timelines on deliverables
We're looking for a highly motivated and skilled individual who is passionate about delivering exceptional support to our clients. If you're a team player with a customer-centric approach and a strong background in network infrastructure, we'd love to hear from you
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